REFUND & RETURN POLICY

Last Updated: [Insert Date]

This Refund & Return Policy applies to all orders placed on Talismile.com, operated by Talismile LLC.

Business Name: Talismile LLC
Website: https://talismile.com
Support Email: talismile.usa@gmail.com
Business Address: 1001 S MAIN ST, STE 600
City : KALISPELL
State : MT
Zipcode : 59901
Country : United States
Business start date : 06/30/2026

By placing an order on Talismile.com, you confirm that you have read, understood, and agreed to this Refund & Return Policy.

1. Order Cancellation

You may request to cancel your order within 6 hours after placing it.

After this period, your order may already be submitted to our processing or fulfillment system, and we cannot guarantee cancellation.

If your cancellation request is approved, your refund will be issued to your original payment method.

In some cases, a processing, management, or transaction fee of up to 10% of the total order value may apply, depending on the order status at the time of cancellation.

To request cancellation, please contact:

talismile.usa@gmail.com

Subject line: Cancel Order – [Order Number]

2. Order Changes

If you need to change your shipping address, email, phone number, or product details, please contact us within 24 hours after placing your order.

Please include:

Order number
Name used on the order
Information you want to change
Correct updated information

We will do our best to update your order if it has not yet been processed, packed, or shipped.

Once the order has entered fulfillment or shipping status, changes may no longer be possible.

Talismile is not responsible for failed delivery, lost packages, or delays caused by incorrect or incomplete information provided by the customer.

3. Return & Replacement Eligibility

We accept return, refund, or replacement requests within 15 days from the date your order is delivered.

A request may be accepted if:

The item arrives damaged
The item has a manufacturing defect
The wrong item, color, model, or variation was sent
The order is missing an item or important part
The item cannot perform its basic intended function

To be eligible, the item must be:

In the same condition as received
Not damaged by misuse
Not intentionally altered or broken
Supported with clear photo or video evidence
Reported within the 15-day return window

4. Non-Refundable Situations

We may refuse refunds, returns, or replacements in the following cases:

Customer changes their mind after the order has been processed
Customer no longer wants the item after receiving it
Customer ordered the wrong item, color, or quantity
Customer provided an incorrect or incomplete shipping address
The order is still in transit and within the estimated delivery timeframe
Tracking shows the package was successfully delivered
The product was damaged due to misuse, neglect, or improper handling
The request is submitted more than 15 days after delivery
Customer cannot provide required photos, videos, or order information
Customer refuses delivery or fails to pay customs/import fees

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of delivery.

Email: talismile.usa@gmail.com

Please provide:

Order number
Email used at checkout
Clear photos of the product
Photos of the package and shipping label
A short video showing the issue, if needed
A brief description of the problem

After reviewing your request, we may offer:

A replacement item
A partial refund
A full refund for the affected item
Another suitable solution depending on the case

6. Return Shipping

Before returning any item, you must contact Talismile support and receive return instructions.

Please do not send products back without approval. Unauthorized returns may not be accepted or processed.

If your return is approved, the return address will be provided by email.

Customers are responsible for return shipping costs unless the return is approved due to our confirmed mistake or a verified product defect.

Original shipping fees, if any, are generally non-refundable.

7. Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Refund processing time:

2–5 business days from our side after approval
Additional processing time may be required by your bank, card issuer, or payment provider

If you have not received your refund yet, please:

Check your bank account again
Contact your credit card company or payment provider
Allow several business days for processing
Contact us if the refund still has not appeared

8. Lost Packages

If your order has not been delivered within 60 days from the date of successful payment, please contact us.

We will investigate the shipment with our logistics partners. This process usually takes 3–5 business days.

If the package is confirmed lost due to a shipping issue, we may offer a replacement shipment or a refund for the affected item.

This policy does not apply if delivery failed because the customer provided the wrong address, refused delivery, failed to respond to the carrier, or did not complete customs requirements.

9. Orders Still in Transit

We do not issue refunds for orders that are still in transit and remain within the estimated delivery timeframe.

International shipping may have periods where tracking updates are delayed, especially while packages are moving between logistics centers or waiting to be scanned in the destination country.

If tracking is active and the order has not exceeded the maximum delivery period, the order is not considered lost.

10. Chargebacks and Payment Disputes

If you have any issue with your order, please contact us before opening a chargeback or payment dispute.

We are willing to review your case, check tracking, provide updates, issue replacements when appropriate, or process refunds if your request qualifies under this policy.

Opening a dispute before contacting us may delay the resolution process.

Fraudulent chargebacks or false claims may result in order restrictions or further action where permitted by law.

11. Promotional Items and Discounted Orders

Free gifts, promotional items, discounted products, and special offer items may not be eligible for refunds unless they arrive damaged, defective, or incorrect.